Privacy Policy
This page was last updated on 17.10.2023.
Thank you for your trust – we take your privacy seriously. In this document we explain what data we collect, why we do it, and how it contributes to a better user experience. This privacy statement applies to services provided by Claravena.com and does not cover other websites or external platforms. By using our website, you agree to the guidelines described here.
Claravena.com respects the privacy of all visitors and ensures that personal information is handled confidentially and securely.
How we use collected data
Use of our services
When you register for one of our services, we ask you for personal information that is only used to deliver the selected service. The data is stored securely on the servers of Claravena.com or approved partners, and is not linked to other information.
Communication
If you contact us via email or other channels, we may store your message in order to better assist you. We may ask for certain personal information to handle your inquiry. This is also stored securely on our or our partners' servers and is not shared with others.
Cookies
We use cookies to analyze user behavior and optimize the website. Cookies are small text files that are stored on your device. Information from cookies may be sent to secure servers of Claravena.com or third-party providers, and used for analysis and improvement of our services.
Purpose of data processing
We only process personal data for the purposes described in this statement - unless you have given specific consent to otherwise.
Third parties
Personal data is not shared with outside parties, except with technical tools and partners that help the online store function and fulfill orders – e.g. rating systems such as the Webshop-Gütesiegel. All sharing is confidential and only when necessary. Our employees are also committed to protecting your privacy.
Updates
This privacy policy reflects the features of our online store. The content may be updated as changes occur to the services. We therefore recommend that you check this page regularly.
Your rights
You can request access to, correction of, or deletion of your personal data at any time.
Newsletter customization/unsubscription
Every email you receive from us contains a link where you can change your information or unsubscribe from the newsletter.
SMS marketing
Our privacy policy also applies to SMS communications. We use contact information you have provided to send you updates about orders (such as abandoned carts), special offers, or feedback requests.
Our website uses cookies to remember the products in your shopping cart – even if you don't complete your purchase. This allows us to send you personalized reminders via SMS.
Change of data / unsubscribe from communication
If you would like to update your information or be removed from our system, please contact us. Contact information can be found below.
Disable cookies
Most browsers accept cookies by default. You can adjust your settings to block or notify you when cookies are used. Please note that some features of the site may not function properly if cookies are disabled.
Questions or comments
We continuously monitor compliance with our privacy policy. If you have any questions, please contact us at: info@claravena.com