Terms and conditions

ARTICLE 1 – DEFINITIONS

The following definitions apply in these General Terms and Conditions and are used consistently throughout the document:

Withdrawal period: the period during which the consumer has to exercise the right of withdrawal, i.e. the right to withdraw from an agreement without having to give any reason, in accordance with applicable consumer legislation.

Consumer: a natural person who is acting mainly outside their trade, business, craft or profession, and who enters into a contract with a trader on the basis of distance selling.

Durable medium: any tool – including email – that enables the consumer or trader to store information addressed personally to him or her, in a way that allows future access and unchanged reproduction.

Right of withdrawal: the consumer's statutory right to withdraw from the contract within the specified withdrawal period, without giving any reason and without cost beyond return costs.

Trader: a natural or legal person who offers goods and/or services to consumers in connection with a commercial activity, including sales via electronic channels and distance selling.

Distance sales contract: a contract concluded between a trader and a consumer as part of a system for organised distance sales or provision of services without physical presence, and where one or more means of distance communication are used exclusively up to and including the conclusion of the contract.

Means of distance communication: any technology used to enter into an agreement without the parties being physically present at the same time, such as online shops, telephone, email, online forms or text messages.

General terms and conditions: the present provisions that apply to any use of the website, as well as to ordering, purchasing, delivery, returns and any complaints in connection with services or goods offered by traders.

ARTICLE 2 – INFORMATION ABOUT THE COMPANY

The website is operated by the following registered business:

Company name: Claravena.com

Address: Måstadstien 14, 8063 Værøy, Norway

E-post: info@claravena.com

Telephone: +44 7426 931141

The company operates in accordance with the US consumer law and is responsible for operations, customer service and processing of purchases through the website. All information you share with us is processed in accordance with applicable privacy legislation.

ARTICLE 3 – APPLICATION

These general terms and conditions apply to all orders, offers and transactions that occur between consumers and traders via the website. They also regulate how we interact with you as a customer both before and after your purchase.

By placing an order via the website, the consumer simultaneously accepts these terms and conditions in their entirety. If you do not accept the terms and conditions, you must refrain from using the website and our services.

The Terms may be updated from time to time. The version published at the time of booking applies to the agreement. We recommend that you read the Terms regularly.

If one or more provisions of these terms and conditions are held to be invalid or are declared invalid by a court or other authority, this shall not affect the validity of the remaining provisions. In such a case, the invalid provision shall be replaced by a valid formulation that comes as close as possible to the intention.

In cases where there is a disagreement in the interpretation of terms, they shall be interpreted in accordance with the principles of reasonableness, good faith and mutual understanding.

Any special conditions for individual products or services will be stated in the relevant offer. In the event of a conflict between specific and general terms, the most advantageous terms for the consumer shall apply.

The consumer has the right to information about their rights and obligations before making a purchase. We strive for full transparency about our procedures, conditions and pricing structure.

ARTICLE 4 – OFFER

Offers published on the website are not binding and may be withdrawn or changed at any time. We reserve the right to adjust the price, description and availability of products and services without prior notice.

An offer is valid as long as it appears in the online store, or according to the specified time period. Once a product is sold out, we are not obligated to maintain the offer.

Descriptions of goods and services have been prepared with the greatest care, but we cannot rule out the possibility of printing errors, technical errors or deviations in colors, sizes and measurements.

Product images are illustrative and intended as a guide. Color reproduction may vary due to screen type and lighting conditions. Such deviations do not constitute grounds for a claim for replacement or return.

Every offer contains clear information about:

  • Price, including or excluding value added tax (VAT);
  • Any additional costs such as shipping, handling or customs;
  • Product features, sizes, materials and available options;
  • Validity period of the offer;
  • Cancellation and return policy;
  • Payment terms and methods;
  • Delivery times and methods;
  • How the agreement is concluded and what is required of the consumer;
  • How the customer can access stored appointment information and check their data before ordering;
  • Any requirements for age verification or purchase of regulated goods;
  • Customer service information and contact methods.

ARTICLE 5 – AGREEMENT

A binding agreement between the consumer and the trader is considered concluded when the consumer completes the ordering process and receives a confirmation from the trader. This confirmation documents acceptance of the offer and serves as proof of contract.

The order must contain complete and correct information about the consumer's name, address, email and any other relevant information. The trader reserves the right to reject orders in the event of incorrect or incomplete information.

If the consumer has concluded the contract electronically, the trader will confirm receipt of the order without undue delay and in a manner that can be stored by the consumer. Until the order is confirmed, the consumer has the right to withdraw from the contract free of charge.

The website uses secure and reliable methods to protect electronic data exchange and payments. When using card payments or similar services, encryption and other security in line with industry standards are used.

After the agreement has been concluded, the trader will send the following information to the consumer:

  1. Company name and contact information for complaints;
  2. Information about the right of withdrawal and how to use it;
  3. Information about warranties and customer service;
  4. A confirmation of purchase with specification of products, prices and any VAT;
  5. Terms and procedures for termination and return if the agreement concerns ongoing benefits or subscriptions;
  6. Link or attachment with the applicable general terms and conditions on a durable medium.

For subscription or periodic delivery, the above is only delivered with the first shipment, unless something changes in later deliveries.

All agreements are subject to availability. If a product cannot be delivered, the trader reserves the right to cancel the order or offer a similar product. In such cases, the consumer will be notified and has the right to cancel the purchase and receive a full refund.

ARTICLE 6 – RIGHT OF CANCELLATION

The consumer has the right to withdraw from the contract within 14 days from the day on which the consumer, or a third party indicated by the consumer, has physically received the goods. In the case of an agreement for several goods delivered individually, the period starts when the last item has been received.

For services, the withdrawal period starts on the day after the agreement was entered into. The consumer cannot exercise the right of withdrawal after delivery has been completed if he has given explicit consent in advance that delivery could start during the withdrawal period and is aware that the right of withdrawal then lapses.

To exercise the right of withdrawal, the consumer must give the trader clear notice within the deadline – preferably in writing via email. The trader recommends using the withdrawal form that can be downloaded from the website or sent on request.

After notifying the right of withdrawal, the consumer has 14 days to return the item. Return costs are borne by the consumer. Businesses recommend that returns be sent with tracking and that the receipt be kept as proof.

The consumer is responsible for any reduction in value if the product has been used more than necessary to assess its properties and function. This may result in a reduction in the refund amount.

Refunds will be made within 14 days of the trader receiving the item or documentation that it has been returned. The refund will use the same payment method as the original purchase unless otherwise agreed.

ARTICLE 7 – COSTS OF WITHDRAWAL

The consumer only pays the return shipping when exercising the right of withdrawal, unless the trader has offered free returns or it is stated in the agreement that the return costs are covered by the trader.

If the product is damaged during return due to improper packaging, the consumer may be held financially liable. It is recommended that the product be returned in its original packaging or equivalent protection.

If the order was sent without shipping costs, but the entire order is returned and the right of withdrawal is exercised, any actual shipping costs may be deducted from the refund if this is clearly stated in advance.

ARTICLE 8 – EXCEPTION TO THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply to certain products and services, in accordance with the Right of Withdrawal Act and the E-Commerce Act. Traders reserve the right to exclude the right of withdrawal when the following goods are offered:

  1. Goods manufactured or specially made to customer specifications (including name engraving);
  2. Goods with a clear personal touch (e.g. handmade according to the customer's choice);
  3. Products that deteriorate quickly or have a short shelf life (such as food);
  4. Hygiene products and sealed goods where the seal has been broken after delivery (e.g. underwear, cosmetics, earrings);
  5. Software, audio and video recordings where the seal has been broken after delivery;
  6. Digital services delivered immediately after purchase and with explicit consent that the right of withdrawal lapses.

ARTICLE 9 – PRICES

All prices displayed on the website are in US Dollar (USD) and include, unless otherwise stated, value added tax (VAT). Prices may be subject to change without prior notice.

During special promotions, introductory offers and seasonal discounts, prices may vary. Offers are valid for the specified period and only while supplies last.

Price increases after conclusion of an agreement are only permitted if this is expressly agreed or is due to a statutory change, such as an increase in the VAT rate.

In the event of pricing errors that are obviously unreasonable and that the consumer should have discovered, the trader reserves the right to cancel the order and refund the purchase price.

For orders to countries outside the EU, it is the buyer's responsibility to pay any customs, import and duty costs. These are incurred upon importation into the recipient country and are not included in the price on the website.

ARTICLE 10 – COMPLIANCE AND WARRANTY

The trader undertakes to deliver products and services in accordance with the agreement, the product description and reasonable expectations based on the intended use and price. The products must be free of manufacturing defects upon delivery and meet the requirements of applicable laws and regulations.

If the product does not conform to the agreement, the consumer has the right to repair, replacement or price reduction. If the problem cannot be resolved within a reasonable time, the consumer has the right to cancel the purchase and receive a full refund.

The warranty is valid from the date of delivery and for the warranty period stated in the product description or warranty card. The warranty provides rights in addition to the statutory consumer rights.

The warranty does not cover:

  • Damage caused by misuse, negligence or modification;
  • Normal wear and tear and use under conditions exceeding specifications;
  • Products that have been opened, repaired or modified by unauthorized persons;
  • Failures caused by external factors such as power outages or water damage.

Complaints must be reported in writing within a reasonable time, no later than two months after the defect was discovered. The product must be returned in good condition and packaging with a receipt or proof of purchase.

ARTICLE 11 – DELIVERY AND PERFORMANCE

We strive to deliver products and services within stated deadlines. Standard delivery time is 3–7 business days within the USA unless otherwise specified in the product description or at checkout.

Delays caused by third-party carriers, customs or unforeseen events do not automatically entitle you to compensation, but traders will do their best to inform and resolve the matter quickly.

Delivery will be made to the address provided by the consumer when ordering. If the address is incorrect or incomplete and the package cannot be delivered, the consumer may be responsible for any additional costs associated with re-shipment.

If a product is not available after ordering, the trader reserves the right to offer a similar product of equal or higher value, at no additional cost. The consumer has the right to refuse the offer and receive a full refund.

The risk of damage or loss passes to the consumer upon receipt of the product or when the product is handed over to the carrier chosen by the consumer.

ARTICLE 12 – TERM, TERMINATION AND RENEWAL

Termination of ongoing agreement

The consumer may terminate an ongoing agreement or subscription at any time, with one month's notice, unless otherwise specified. Termination can be made in writing via email or via My Account on the website.

  • The termination will take effect at the end of the current billing period.
  • Any amounts invoiced for the current period will not be refunded upon termination.
  • In the event of termination, no further charges will occur after the notice period.

Renewal

Limited-time agreements are not automatically renewed unless this is explicitly stated when the agreement is concluded. Subscriptions for newspapers, digital services or benefit programs can be renewed in line with the chosen model (automatic or manual).

In the event of renewal for an indefinite period, the consumer shall be able to terminate at any time, with a notice period of up to three months, depending on the original contract.

Trial period

Trial periods and promotions that automatically transition to a paid subscription will clearly inform you of this. The consumer can cancel before the period expires to avoid charges.

ARTICLE 13 – PAYMENT

Unless otherwise stated in the ordering process, payment must be made before the item is shipped or the service is activated. The website supports various payment methods, including card payment, Vipps, Klarna and Apple Pay, depending on the country the order is made from.

When purchasing through external payment solutions, their own terms and conditions for transaction and security apply. All payment information is handled in accordance with data protection requirements and industry standards for security.

In the event of late payment, the business reserves the right to impose interest and fees at the applicable rates and to send the claim to debt collection if payment is not made after a reminder.

Any pricing errors or technical errors in pricing will be corrected and the consumer will be contacted with an offer of a corrected order or cancellation with a refund.

ARTICLE 14 – COMPLAINTS PROCEDURE

If the consumer has a complaint regarding the product, delivery or other parts of the contract, they are encouraged to contact the trader as soon as possible after the defect has been discovered. The complaint should be clear and documented with relevant details, such as the order number, product information and description of the problem.

Complaints are sent by email to info@claravena.com or via the contact form on the website. We undertake to respond within 14 days of receipt. If more time is required for processing, the consumer will be informed of the expected processing time.

A submitted complaint does not release the consumer from the payment obligation, unless the trader expressly confirms this in writing. If the complaint is approved, the trader will offer free repair, replacement, price reduction or refund - depending on what is appropriate in the situation.

If the conflict is not resolved amicably, the consumer can contact the Federal Trade Commission (FTC) or use the Better Business Bureau (BBB) for dispute resolution: https://www.bbb.org

ARTICLE 15 – APPLICABLE LAW

The agreement between the consumer and the trader is governed in its entirety by United States law. This applies regardless of the state in which the consumer is located, subject to any mandatory rights under the consumer's state or federal legislation.

Any dispute that is not resolved amicably may be brought before courts in the state where the trader’s business is located, unless otherwise provided by mandatory consumer protection laws.

These general terms and conditions are designed in accordance with the Right of Withdrawal Act, the E-Commerce Act and the Marketing Act, and are updated in the event of changes in applicable regulations.

ARTICLE 16 – SMS MARKETING

By consenting to SMS marketing from Claravena.com at checkout or via forms, you agree to receive SMS messages about order status, abandoned carts, promotions, discounts and requests for reviews. Such messages may be sent automatically via third-party providers.

Consent to SMS communications is voluntary and does not constitute a condition of purchase. To unsubscribe, send STOP in response to a message or use the unsubscribe link provided with each SMS. Replies that do not contain the word STOP will not necessarily result in unsubscribe.

Standard operator rates for receiving and sending SMS may apply, depending on the user's mobile subscription. Claravena.com does not charge additional fees for the SMS service.

If you have any questions, send HELP to the sender number or contact us via email: info@claravena.com , or via the contact page: https://www.claravena.com/pages/contact-us.

We reserve the right to change shortcodes or passcodes without notice. Messages sent to invalid or expired numbers will not be processed.

The SMS service is provided in accordance with applicable law in the United States, and Claravena.com disclaims liability for any errors, delays or losses related to third-party providers.

All handling of personal data is in line with our privacy policy, which is available at: https://www.claravena.com/pages/privacy-policy.