Processing: 1-3 business days (weekdays usually same day)
Delivery time: 6-12 business days after dispatch
Tracking: You will receive an email with a tracking number as soon as your package is on its way

30-day return policy: exchange possible
Cancellation: possible as long as the order has not yet been shipped
Return address: please contact customer service
Refund: within 14 days of receiving the return
Return costs: paid by the customer ($27–34)
Conditions: unused, unwashed item with original tags
Doesn't fit? We'll send a free replacement
Defective/wrong items? Photo + order number to customer service — we'll send a free replacement

Size recommendation: We want to ensure a perfect fit. Therefore, we recommend ordering 1-2 sizes larger than your usual size. Our size chart is a useful tool, and we invite you to look at it before ordering. If you cannot find the size chart, please contact us - we will be happy to help you!

Please note: If you do not consult the size chart, we cannot be held responsible if the item does not fit as expected. We are here to help you - do not hesitate to contact us if you need support.

Note on materials: At Claravena, we place great emphasis on accessibility and style in order to offer you fashionable items at affordable prices. To achieve this, we use a combination of economical materials that help keep costs down while maintaining quality. Here are some examples of our material combinations:

Wool: A blend of real wool and synthetic wool
Cotton: A blend of cotton and polyester
Linen: A combination of linen, cotton and polyester
Cashmere: A blend of extra soft wool and acrylic

Our shoes are made with a combination of high-quality materials, including genuine and vegan leather, sturdy soles and comfortable insoles, which provide a perfect balance between style, durability and comfort. We are convinced that this approach creates the ideal balance between quality, durability and price. If you have any questions about specific materials, please do not hesitate to contact us - we are always happy to help!

Note on colors: Please note that there may be slight color differences between the images shown and the actual product, due to lighting conditions and monitor settings. We strive for the highest possible accuracy and thank you for your understanding. If you have any questions, we are of course always at your disposal!